RETURN & REFUND POLICY
Effective Date: July 2026
At Performance Nutrition Institute, we want our customers to have a clear understanding of our return and refund procedures. This Return & Refund Policy explains when products may be returned and when refunds, exchanges, or replacements may be available.
By placing an order with us, you acknowledge and agree to this policy.
1. Return Eligibility
Due to the nature of our products, eligible returns must generally meet the following requirements:
- The product must be unused.
- The product must be unopened and sealed.
- The product must remain in its original condition.
- The product should include its original packaging where applicable.
- The return request must be submitted within the applicable return period.
Products that do not meet these requirements may not qualify for a refund or exchange.
2. Return Request Period
Customers should contact Performance Nutrition Institute within 30 days of the delivery date to request a return.
Return requests submitted after 30 days may not be accepted unless otherwise required by applicable law.
Customers must contact us before sending any product back.
3. Dietary Supplements & Consumable Products
For health, safety, and hygiene reasons, opened, unsealed, or used dietary supplements, nutritional powders, capsules, tablets, and other consumable products are generally not eligible for return.
This restriction applies to products that have been opened or used after delivery.
An exception may apply when a product arrives damaged, defective, or materially different from the product ordered.
4. Damaged Products
If your product arrives damaged, please contact us promptly after delivery.
We may request:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the shipping package
- Photographs of the shipping label
We will review the claim and determine the appropriate resolution, which may include a replacement or refund.
Please retain the damaged product and its packaging until your claim has been reviewed.
5. Incorrect Products
If you receive a product that is different from the product you ordered, contact us as soon as possible.
After reviewing the order, we may provide:
- A replacement
- An exchange
- A refund
- Return instructions
The appropriate resolution will depend on the circumstances and product availability.
6. Defective Products
If a product appears defective or has a manufacturing issue, please contact us with your order information and details regarding the problem.
We may request photographs or additional information necessary to evaluate the claim.
If the product is determined to be defective, we may provide a replacement, exchange, or refund as appropriate.
7. Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
The time required for a refund to appear in your account may be outside our direct control.
8. Return Shipping Costs
Unless the return is caused by an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
If we shipped the wrong product or the product arrived damaged or defective, we will review the circumstances and determine the appropriate return shipping resolution.
9. Return Authorization
Customers must contact Performance Nutrition Institute before returning any product.
Do not send a return to the return address without first receiving return instructions.
Unauthorized returns may be delayed, refused, or may not qualify for a refund.
10. Return Address
Approved returns should be shipped to:
Performance Nutrition Institute
3662 CARMEL AVE
IRVINE, CA 92606
Please wait for return instructions before sending your product.
11. Return Inspection
All returned products may be inspected before a refund, exchange, or replacement is approved.
We may reject a return if the product:
- Has been opened
- Has been used
- Has been damaged due to customer handling
- Is missing required packaging
- Does not meet the eligibility requirements of this policy
12. Exchanges and Replacements
Where appropriate, we may offer an exchange or replacement for a product that arrived:
- Damaged
- Defective
- Incorrect
Exchanges and replacements are subject to product availability.
If the requested replacement is unavailable, we may provide another appropriate resolution.
13. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If an order has already shipped, it may need to be handled under the standard return procedure.
14. Refunds for Cancelled Orders
If Performance Nutrition Institute cancels an order after payment has been successfully collected, the applicable refund will generally be issued to the original payment method.
Refund timing depends on the payment provider or financial institution.
15. Promotional and Clearance Products
Certain promotional, discounted, clearance, or special-offer products may be subject to additional return restrictions.
Any applicable restrictions may be identified on the product page or during checkout.
16. Fraudulent or Abusive Returns
We reserve the right to refuse returns, refunds, exchanges, or replacements where there is reasonable evidence of:
- Fraud
- Unauthorized transactions
- Abuse of the return policy
- Repeated misuse of the return process
- Intentional product damage
- False or misleading claims
17. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights or protections provided to consumers under applicable law.
Where applicable law provides a mandatory right to a refund, replacement, repair, cancellation, or other remedy, those rights will apply.
18. Changes to This Return & Refund Policy
We may update this Return & Refund Policy periodically to reflect changes in our products, business practices, or applicable legal requirements.
Updates will be posted on this page with a revised Effective Date.
19. Contact Us
If you have questions regarding returns, refunds, exchanges, replacements, or damaged products, please contact us:
Performance Nutrition Institute
Address:
3662 CARMEL AVE
IRVINE, CA 92606
Phone: 844-212-6192
Email: support@performancenutritioninstitute.com
Website: performancenutritioninstitute.com
Return Shipment Address
Performance Nutrition Institute
3662 CARMEL AVE
IRVINE, CA 92606