PRIVACY POLICY

Effective Date: July 2026

At Performance Nutrition Institute, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, subscribe to our newsletter, contact us, or place an order, we may collect information including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Company or business name, where applicable
  • Order and purchase history
  • Account information
  • Information provided through customer service inquiries
  • Reviews, feedback, or other information you voluntarily provide

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • Approximate geographic location
  • General website usage information

You may browse portions of our website without providing personal information. However, certain features, including account creation and purchasing, may require personal information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Process payments through third-party payment providers
  • Send order confirmations
  • Send shipping and tracking notifications
  • Respond to customer service inquiries
  • Maintain customer accounts
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional communications where permitted
  • Detect and prevent fraud or unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

3. Payment Security

Payments made through our website are processed securely through trusted third-party payment providers.

Performance Nutrition Institute does not store complete credit card or debit card information on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We use reasonable security measures, including SSL/TLS encryption where applicable, to help protect information transmitted through our website.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and your browsing experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Remember account and website preferences
  • Keep users signed in
  • Improve website performance
  • Analyze website traffic
  • Understand visitor behavior
  • Measure advertising and marketing performance
  • Provide relevant content and recommendations

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Third-Party Service Providers

We may work with trusted third-party providers that assist us with:

  • Payment processing
  • Shipping and order fulfillment
  • Website hosting
  • Analytics
  • Email communications
  • Marketing and advertising
  • Fraud prevention
  • Website security

These providers may receive only the information reasonably necessary to perform their services.

We do not sell or rent your personal information to third parties.

6. Marketing Communications

If you voluntarily subscribe to our marketing communications, we may send information regarding:

  • New product releases
  • Product announcements
  • Special promotions
  • Discounts
  • Exclusive offers
  • Nutritional information
  • Company news and updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete your purchase.

7. Website Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include:

  • Pages viewed
  • Time spent on pages
  • Device type
  • Browser type
  • Operating system
  • Approximate geographic location
  • Referral sources
  • Website interactions

This information helps us improve website functionality, performance, and customer experience.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Maintain customer accounts
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our policies and agreements

When information is no longer required, we may securely delete or anonymize it where reasonably practical.

9. International Data Transfers

Depending on the location of our service providers, payment processors, hosting providers, or other business partners, personal information may be processed in jurisdictions outside your state or country of residence.

Where required by applicable law, we will take reasonable steps to implement appropriate safeguards for such transfers.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites.

Performance Nutrition Institute is not responsible for the content, privacy practices, security, or policies of third-party websites.

We encourage you to review the privacy policies of external websites before providing personal information.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent where applicable
  • Opt out of marketing communications
  • Request a copy of certain personal information

To exercise applicable rights, please contact us using the information below.

14. Changes to This Privacy Policy

Performance Nutrition Institute may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

15. Contact Us

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Performance Nutrition Institute

Address:
3662 CARMEL AVE
IRVINE, CA 92606

Email: support@performancenutritioninstitute.com

Phone: 844-212-6192

Website: performancenutritioninstitute.com